Refund Policy

Last updated: October 28, 2026
 

We want you and your pet to be happy with your purchase.
 

30-day money-back guarantee
 

If you or your pet are not fully satisfied, contact us within 30 days of delivery for a full refund. Where the item is available, we may offer a replacement instead, if you prefer.
 

How to start a return or refund
 

Email support@danialliepet.com with your order number and a short description of the issue. Our team responds within 24 to 48 business hours.
 

Return conditions
 

• Items should be returned in their original packaging when possible.

• Please include your order number or the confirmation email.

• Items that have been opened and are consumable (such as treats, wipes, and food) cannot be returned, for hygiene reasons.
   

Return shipping
 

We cover return shipping for defective or incorrectly shipped items. For other returns, the customer pays the return shipping.
 

Damaged or defective items
 

If your item arrives damaged or defective, send us a photo within 7 days of delivery. We will replace the item or refund you, whichever you prefer, where a replacement is available.
 

Refund processing
 

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit.
 

Contact

support@danialliepet.com